TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE
The owner of the Hatu Manor online store (hereinafter the Online Store) is OÜ Hatu Mõisa Arendus (registry code 12759658), located in Hatu Manor, Lääne-Harju Parish.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods and services from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price. All prices of goods sold in the online store are in euros.
The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee, which can be paid securely through the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
Visa / Mastercard card payments
PayPal payment links
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank’s page.
Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the Online Store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the environment of the Online Store indicates the stock of goods but still allows the purchase to be made, then it is a product that is still being produced or manufactured, and such purchase is considered as a pre-order of the goods. By purchasing such pre-ordered goods, the buyer agrees to a reasonable delivery time, which may be longer than 14 days (not more than 45 days).
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
The goods are sent to the following countries: Estonia, Finland, Latvia, Lithuania. If you are interested in other Countries, please contact the Online Shop (the seller).
In order to receive the goods, the buyer has the following options: Omniva parcel machines and couriers, the possibility to pick up the goods for themselves.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 7 working days from the entry into force of the sales contract (verified payment at the Online Store). Delivery outside Estonia takes place within 14 calendar days.
In exceptional cases, the right to deliver the goods within up to 45 calendar days. An exceptional case is also considered to be the purchase of goods upon reservation, if the stock of the Online Store shows that the goods are out of stock but at the same time the Online Store allows the purchase to be made.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
NB! Depending on the products, the buyer may not have the right of withdrawal if they meet the conditions listed in § 53 (4) of the Law of Obligations Act:
- Bakery products. It means the transfer of something that deteriorates or ages rapidly;
- Open natural cosmetics or nutrient packaging. This means the handing over of a sealed item which is not suitable for return for health or hygiene reasons and which has been opened after delivery;
- Transfer of an audio and video recording in a closed envelope when the consumer has opened the envelope;
- Transmission of digital content (eg digital audio or video or image files). This means the transmission of digital content which is not delivered on a physical medium, provided that its transmission has begun with the consumer’s prior express consent, and the consumer confirms that he thereby loses his right of withdrawal;
- A service offered or mediated by an Online Store for a certain date or within a certain period of time. This means if the Online Store undertakes to provide the service by a certain due date or within a certain term, e.g. catering or leisure services or the transport of movables or the provision of accommodation or the use of a motor vehicle;
- In cases where the consumer has ordered the goods according to his/her wishes or conditions. This means the delivery of a product or a thing made to the conditions specified by the consumer;
The right of withdrawal also does not apply if the buyer is a legal person.
In other cases – in order to exercise the 14-day right of return, the ordered goods may not be used in any other way than necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted by sending such a request to the e-mail address webshop @ hatu.ee no later than within 14 days of receipt of the goods. If necessary, the online store will send a withdrawal application for purchase, which must be filled in immediately and returned.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to make a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
If the defect occurs, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to webshop @ hatu.ee or by calling: 5067599.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to webshop @ hatu.ee or by phone: 5067599
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.
The Online Store reserves the right to amend and supplement this document as necessary and in accordance with current and changing legislation at any time.